SHOP RULES AND PROCESSES
We do not accept cancellations on custom orders however, you can move your purchase amount over to a new product if the original item you had ordered has not been started yet.
HOW CUSTOM ORDERS WORK
You will find the listing for custom items under the “Monthly Custom Orders” section here on the website. This is a $100 DEPOSIT ( non-refundable) for the item(s) you’re wanting to order. To get a general idea of cost for our popular products please see the pricing page here on the website. Once you have placed the deposit for your order, please email us at alexanderleathergoods.com with all the details of the product you’re wanting to order. We will finalize details here and give you a final total for what your order will cost based on the design details you have sent us. The $100 deposit will come off the final total and we will invoice for the remainder of your product total at this time. The invoice will need to be paid in full prior to production of your item.
To send us your design information, please email us the order number (you will receive this in your confirmation email), the product you’re ordering and the specific details you're wanting on the item. Please send this information within 48-72 hours of purchasing your reservation spot. If we do not receive communication on your order within the designated time frame, we reserve the right to cancel the order. (deposits are not refundable) We can do drawing proofs upon request but typically we base our designs off of the information provided. We will then send pictures of the final product once the order is complete.
Our best products are produced when our customers give us creative freedom on designs based on the customers personalization details.
Email will be the preferred method of communication. We ask that you please respond in a timely manner to avoid delays in production of your order.
When you commission us for custom work, you’re hiring us based on our style of work as a company. Please do not expect us to copy another maker’s work. Your order cancelled if you expect us to do so.
Turnaround times are listed under the custom order section website and also in the header of the website. Each turnaround time is simply an estimate and may vary depending on the amount of items ordered. If you need your order by a specific date, please include that in your details email. We will do our best to get the order completed in time. This is NOT a guarantee. Please be patient, as each product is handmade and we strive to produce quality products.
Returns are only applicable to Ready To Ship items. Theses items will be refunded as in shop credit only. Items must be returned within 14 days of delivery date. Items must be in new/unworn condition. Customer must pay to return items back to us. We will refund store credit once the item is back in shop and throughly inspected.
Reduced priced items are 100% FINAL SALE
We ship VIA UPS. Please provide a physical address when ordering.
- When placing an order please make sure you provide the correct shipping address. If the wrong address is on your order and you did not notify us it will go to the wrong destination.
- Once the label is prepared the tracking number for your item will go to your email.
- If you have any issues with tracking your item after it has left our shop, please contact UPS first to locate your package before contacting us.
We are a small two person company. We take as many orders as we can handle. The designated turnaround period is an estimated time and may extend beyond originally quoted time. If you need your item(s) by a specific date please be sure to provide us with this date. We will do our best to get your order to you in time. Please be patient with us. We work as fast as we can without sacrificing quality. Please email us if you have any questions or concerns with your order. ( alexanderleathergoods.com )